Refund Policy

Thank you for shopping with BRIGHTGRID. We wholeheartedly strive to provide our customers with products of superior quality and high satisfaction. Please review our refund policy carefully.

Eligibility for Refund

To request a refund, certain conditions must be met:

• The product must be unused and in the same condition as when received.
• The refund request must be made within 30 days of purchase.
• A valid receipt or proof of purchase is required.

Non-Refundable Items

Certain items are exempt from being refunded:

• Gift cards
• Downloadable software products
• Health and personal care items

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Information

For more information about refunds, please contact our support team:

Email: [email protected]

Phone: +1-234-567-8900

Address: 123 Solar St, Suite 400, New York, NY 10001